FREQUENTLY ASKED QUESTIONS
CHAPTER 01
GENERAL QUESTIONS
Who can play at fortunetowin?
As far as playing for fun is concerned, almost everyone is welcome at FortuneToWin. However, playing for real money requires you to be at least 18 years of age or the legal age in your jurisdiction.
Would playing for fun cost me?
Not at all. You can download and enjoy all our games free of charge. You can play free casino games for as long as you desire.
How about if I play for real money?
You can play for real and win big at our casinos. Get all the facts on deposits, withdrawals and policies on our banking page.
Is online wagering allowed by law?
Yes, the country that we host from permits online wagering. FortuneToWin functions under absolute compliance with local laws. We also ask that our players who want to wager real money only do so if they are in agreement with their local jurisdiction.
Is fortunetowin licensed?
Yes, we are completely licensed and work in conformity with all laws pertaining to online gambling.
Where can I find detailed instructions for the various games you offer?
Detailed game play rules and complete instructions for all our games can be accessed by clicking the Help button from within the game when you are in the casino software.
FREQUENTLY ASKED QUESTIONS
CHAPTER 02
ACCOUNT QUESTIONS
How do I create an account?
Creating an account is quick and easy, simply click "Sign up" button and then fill in fields. After filling out the required information , click "create and you will receive the letter with confirmation instructions.
Why should I validate my account?
The reason is to secure any disposition with the account.
Which documents are needed to validate my accountand how to do that?
Documents are only requested for payouts purpuses. The documents are: Passport + second ID, utility bill, both sides copy of the credit card.
Is my account information kept confidential?
Yes. Your account information is protected by our software's state-of-the-art 128bit encryption technology and will always be kept completely confidential.
I can't remember my password. How can I retrieve it?
Click "Sign In" button and then click on "Forgot Password".
  • 1. Enter your registered email address (The email address must be active and valid).
  • 2. To that same email address the system will send you a reset password instructions.
IMPORTANT / Please check your JUNK MAIL in case the email is not reaching your Inbox.
How do I switch from playing for fun, to playing for real?
When you've decided you've had enough practice and are ready to play for real, switching to real money mode is quick and easy. Click the "Cashier" button at the bottom of the screen. Once in the Cashier, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!
I keep getting a "Required information needed" error when trying to login. What do I do now?
If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your account name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your account name and retype your password. Remember, although your account name is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.
Why has my account been blocked?
If your account has been blocked, please contact costumer service and our agents will gladly assist you.
FREQUENTLY ASKED QUESTIONS
CHAPTER 03
DEPOSIT / WITHDRAWAL QUESTIONS
I've decided to play for real money. How do I deposit money?
For your convenience, FortuneToWin offers several ways for you to initiate a deposit. After starting the software and logging into your account, click on the "Cashier" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.
What currencies do you accept?
All wagering is done in € (EURO) for simplicity, however, you can make a deposit with us in any currency you like and we will be happy to credit your account in EUR at the current true bank exchange rate.
Are the transactions secure?
Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.
Now that I've won, how do I withdraw my money?
You must exit the game and enter the Cashier section of the casino's lobby. From the Cashier, you may request a withdrawal.
How do I receive my money?
The deposit method you choose determines how your money will arrive when you withdraw, except for cases in which you have deposited using a credit card. Withdrawals cannot be paid back to your credit card. However, whenever possible your winnings will be sent by the method you prefer. Some methods may require you to have an account with them.
Are there any amount limit for withdrawal?
Limits for withdrawal are 2500 EUR per transaction. Unless othervise approved by Management of Casino.
What is the best option for deposit/withdrawal?
The best option for deposit/withdrawal is to use Bitcoin. If Bitcoin is used for deposit/withdrawal no ID needed, same day payout and no fees.
Will my winnings be reported to the irs or other tax agencies?
Of course not, all transactions are strictly confidential. We do not report your winnings to any government agency. Transactions are private at FortuneToWin.
Are the bonuses offered by the casino cashable?
Bonuses are cashable only by rules in General terms & Conditions. No back to back bonus allowed.
How the bonuses offered by the casino can be credited?
All bonuses, appreciation chips, B-day chips etc. Can only be credited if last transaction was a deposit (only).
FREQUENTLY ASKED QUESTIONS
CHAPTER 04
HELP DESK / CUSTOMER SERVICE / VIP SERVICE QUESTIONS
What time can I reach help desk / customer service/ vip service?
Customer service is 24/7 via chat, email or phone call VIP 8am - 10pm
Does fortunetowin offer a loyality program of any kind, and how do I use?
Our software is set up to automatically accrue fortune points for you at different rates for different games. In addition, you may be awarded additional points at any time at the discretion of the casino's management and you can redeem your points for real money or exciting prizes. There are more informations about loyality programs in VIP section.
I've been playing for a while, but my fortune points remain the same, why?
All of our games offer fortune points, except Bacarrat, Craps, Pai Gow Poker, Pontoon 21, Progressive Video Slots, Roulette, Sic Bo, and War. Please let us know which games you have been playing in order for us to review your fortune points.
I want to be a vip player. How do I qualify?
As a VIP Player at FortuneToWin, you will be entitled to more benefits, higher bonuses and increases table limits. If you would like to be a VIP player, please visit our contact us page and ask to speak with our VIP Department.
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